Community Services - Oxford Health NHS Foundation Trust

Community Services - Oxford Health NHS Foundation Trust 2024-05-08 Person 4 5 0

Carol and Fiona along with Dr Tunde were brilliant. They immediately recognised how bad a place I was in and sensitively changed my medication and treatment route as and when I needed it. They made me feel heard and ‘normal’ in a time where I was confused, desperate and felt there was no way things were going to get better. I truly believe they along with the team on 24 hour calls, saved my life. I felt I got lots of check ins, and the support was constantly there for me and my partner.

The 24 hour phone access was brilliant but one thing that would have helped a little more was to have those people on call, know who you are and your situation. Sometimes it took a while for them to ‘look me up on the system’ which during very extreme times mad me feel a little like I had no one. This wasn’t the case for a lot of the calls – a lot of the time the team knew me, my situation, my coping strategies which was very helpful.

Community Services - Oxford Health NHS Foundation Trust 2024-05-08 Person 4 5 0

Liked the happy air

No

Community Services - Oxford Health NHS Foundation Trust 2024-05-08 Person 4 5 0

All good

Parking problems

Community Services - Oxford Health NHS Foundation Trust 2024-05-08 Person 5 5 0

Excellent communication and lovely happy people They let me know what was going to happen

No improvement needed 5*

Community Services - Oxford Health NHS Foundation Trust 2024-05-08 Person 5 5 0

Community Services - Oxford Health NHS Foundation Trust 2024-05-08 Person 4 5 0

Community Services - Oxford Health NHS Foundation Trust 2024-05-08 Person 5 5 0

I felt comfortable talking about things, I felt heard and understood.

Nothing

Community Services - Oxford Health NHS Foundation Trust 2024-05-08 Person 5 5 0

Everything

Nothing

Community Services - Oxford Health NHS Foundation Trust 2024-05-08 Person 5 5 0

It was awesome

It was good

Community Services - Oxford Health NHS Foundation Trust 2024-05-08 Person 5 5 0

Seen quickly and very nice doctor

System to get to seeing someone needs improving 5 calls to 111 and own doctors before out of hours systems clicked in